Journals
Advances in Management and Organization
Advances in Management and Organization 2008
Re-conceiving the Artful in Management Development and Education
(Journal of Management & Organization Vol 14/5)
Edited by Cheryl Kerr and Lotte Darsø
Being artful is not about arts-based quick tricks and fixes. In the context of this Special Issue, to be artful is to transform the self through profound learning experiences that expand human consciousness, often facilitated by artistic processes. In management education and development, this suggests a shift from instrumental management towards a paradigm of artful creation of the managerial self, in a creative economy that also creates social innovation.
Achieving Work-Life Balance
(Journal of Management & Organization Vol 14/3)
Guest Editors Thomas Kalliath and Paula Brough
Work-family balance is emerging as a key strategic element in the human resource management (HRM) policies of successful organisations for attracting and retaining talented staff and for demonstrating the bottom-line impact of HRM programs for work-family balance, addressing gender imbalance and emerging skills shortages.
Services Marketing: Linking the Employee-Customer Interface
(Journal of Management & Organization Vol 14/2)
Edited by Sharyn Rundle-Thiele and Rebekah Russell-Bennett
Service sector research has focused on employee-customer interfaces (or customer-employee interfaces) since the 1970s. Moving beyond the 4Ps of marketing, emerging perspectives in the 1980s (Booms & Bitner 1981; Grove & Fisk 1983) placed special emphasis on people and their interactions. A triangular model of services marketing from Grönroos (1990) was elaborated by Kotler (1994) and then Brown and Bitner (2006). This captured the modern intermingling of marketing and management functions. Today, interactions at the employee-customer interface are central to understanding service organizations, services marketing, service encounters, delivery and service customers.
ISSN: 1836-5973 (Print), ISSN: 1836-5981 (Online)